@metro frequently asked questions

Q:  What is @metro?
A:  @metro allows customers to purchase and download, from the handset, a variety of games, ringtones, entertainment options and productivity programs - anytime, anywhere.

Q:  Can I have @metro installed on my old phone?
A:  Only handsets that are @metro enabled can support the @metro service. @metro is an optional feature of the handset and cannot be added or removed from the handset.

Q:  Will @metro work if I travel internationally or if I go somewhere I can't get wireless phone coverage?
A:  There are two types of applications: those that require a network connection and those that do not. In order to download new applications you must be able to establish a network connection. However, if you have already downloaded an application that does not require a network connection to run, you can use that application anytime, anywhere without a connection and without network charges.

Q:  What happens when I receive a phone call during an @metro download?
A:  Usually, the data connection is interrupted - but this may vary. If your download is interrupted, the download will not complete and you will not be charged for the application.

Q:  What happens when I receive a phone call while using an @metro application?
A:  @metro suspends the application and lets you answer the call. Once your call is complete, you have the option to return to the application and continue where you left off.

Q:  How much does each application cost?
A:  Actual price varies by application.

Q:  How do I pay for applications?
A:  Any application you purchase will be deducted from the funds in your MetroConnect^SM account.

Q:  Do I have to have money in my MetroConnect^SM account to purchase the use of an application?
A:  Yes. If you do not have enough funds in your MetroConnect^SM account, the application will not be able to download. You can easily check your MetroConnect^SM account balance or add money to your account by dialing *99 from your MetroPCS phone.

Q:  I bought and downloaded an application but now I don't want it. How do I get my money back?
A:  Applications that have been purchased and downloaded are non-refundable.

Q:  Am I charged for airtime when I connect to the @metro MobileShop to download applications?
A:  With a MetroPCS unlimited calling plan, airtime charges do not apply.

Q:  What is the difference between Disabling an application and Removing an application?
A:  Disabling an application removes the application from memory, but retains the purchase information. In the @metro Application Manager 2.0, Disable happens automatically when the handset needs more memory for a new application. You can restore the disabled application whenever you wish. Simply highlight the application you wish to restore and click OK. The Application Manager will restore the application for use. You will not have to pay for the application again. Removing an application removes it completely from your handset. If you wanted to use the application again, you would have to purchase and download it using @metro MobileShop.

Q:  How do I determine how much memory I have left?
A:  Select Settings. Select Manage Apps. Select System Info.

Q:  How much total memory do I have on my handset?
A:  This varies by handset model. To determine memory available, first select Settings, then select Manage Apps, and finally select System Info.

Q:  Can I get a memory upgrade on my handset?
A:  No, handset manufacturers do not offer a memory upgrade for existing handsets.